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Villages: claims Circle of Excellence Award


Industry News wins Shopzilla award

Surfersvillage Global Surf News, 22 December, 2010 : - - Europe’s fastest growing online lifestyle retailer, has been awarded a Circle of Excellence Award from global shopping search engine for the second year running.

Judged by customer satisfaction from hundreds of thousands of customer feedback ratings throughout Shopzilla’s retail network, came out on top as one of Europe’s leading web stores.  Shopzilla awarded the prestigious 2010 Circle of Excellence Awards to only 32 of Europe’s leading online retailers, representing the top 0.57% of Shopzilla Europe's retail network. 

The awards recognised Europe’s top performing online retailers who provided outstanding online customer experiences throughout this past year, as rated by their customers.  The 2010 winners achieved excellent ratings in the following areas: Overall Satisfaction, Product Selection, Ease of Finding Products, Likelihood to Shop Again, Product Met Expectations, On-time Delivery, and Customer Support.

Commenting on winning the award, Managing Director Justin Stone said, “We're very proud of the Surfdome team for earning the Circle of Excellence Award for a second year running. The detailed customer feedback we receive through Shopzilla is reviewed daily to ensure we are performing as expected, reacting quickly when required and ultimately making our business stronger.”

Scott Macon, Managing Director of Shopzilla Europe said, "Shopzilla reaches more than 40 million shoppers per month across the globe and by crowd-sourcing their feedback we can provide retailers with insights which they may never receive through other forms of retail." plan to further use the feedback received from their customers to improve their retail experience.  Currently stocking more than 280 brands, with products from the likes of Roxy, Animal, Carhartt, Emu, The North Face, Rip Curl, Lee, Wrangler, Fat Face, Quiksilver, Billabong and Westbeach, Surfdome cover all areas of lifestyle shopping and offer great value and service throughout their various retail departments. 

Following the recent release of their iPhone retail App to help customers shop on the move, and launch of their new gifts, gadgets and jewellery departments, continue to develop their lifestyle store experience with new department openings planned for 2011.

Visit: to purchase the latest lifestyle products and download the Surfdome iPhone App via iTunes (search ‘Surfdome’). 

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Dean Bennett

Industry - Surfersvillage


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